RETURNS & EXCHANGES
You may return or exchange your Aura products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order. All returns and exchanges may be subject to review. Please provide supporting images concerning your claim to Aura Customer Support - support@auraluxuryscenting.com
MACHINE RETURN POLICY
A customer may return any diffuser (machines) they purchased online within 30 days of the date they receive the diffuser for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The diffuser must be unused and in its original packaging with all parts and accessories. There will be a 20% restocking fee for any diffusers (machines) returned after 30 days. The diffuser (device) must be unused. Shipping costs are non refundable, and the customer is responsible for return shipping. There will be no refunds on used diffusers (machines).
POINT OF PURCHASE
Only items purchased directly from Aura luxury scenting can be returned to Aura. Aura products purchased through other retailers, affiliates, or distributors must be returned per their respective returns and refunds policy.
SHIPPING & HANDLING
Once you successfully submit a return to customer support and the request is approved, please ship your return within five days of approval. Please ensure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation included when you received it. When returning a diffuser machine, please remove the fragrance oil inside the diffuser before shipping it back to prevent damage to the unit’s internal mechanisms. Using trackable shipping is highly recommended, as Aura is not responsible for any lost or damaged packages.
EXCHANGES
A product can be exchanged for any item available on our website. Once your return is in transit, it will be processed, and your exchange will be sent out within 5-7 business days.
DAMAGED ITEMS
When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is usual for the shipping packaging to show some wear; however, if damage occurs to the item(s) in your shipment, please email support@auraluxuryscenting.com customer support.
DISCLAIMER
We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
Remember, it's your responsibility to pack the product safely when preparing your return.
Aura Luxury Scenting is not responsible for any lost or damaged packages.